🚛📦 FREE packaging & shipping to anywhere in continental USA  (excluding commissions)

  Maniscalco Art is New Mexico True Certified

Fine Art reproductions by HIGH DESERT ARTS Santa Fe, NM

Frequently Asked Questions

 
 

What is your shipping Policy? 

You will receive a tracking number from Kathy via email as soon as your order has been shipped.

Order typeProduction TimeStandard Shipping
Paper or Canvas (fine art print only)
5 Bus. Days
3-7+ Bus days*
Portrait Sketch
1- 2 Weeks unless monochrome oil then 30-45 days
3-7+ Bus days*
Angel Plaque
If Available - if not available a custom order takes 1-2 weeks
3-7+ Bus days*

* Business Days are Mon. - Fri.   For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10AM MST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

FREE SHIPPING for Angel Plaques, stretched canvas giclees and fine art prints!

*custom portraits, sketches & originals must be specially packaged, shipped, & insured so this  will charged separately.*

CAN I SHIP TO CANADA/INTERNATIONAL ADDRESSES? 

At this time I am not shipping to international destinations outside of the United States. If you have a special request, please email kathy@maniscalcofineart.com and I will consider it. Additional charges apply. Items will be shipped USPS Priority International or FedEx, per request. 

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What is your Policy on Returns/Refunds on PRINTS?

We will provide a no charge replacement or refund for any quality issues on prints made on canvas and paper.  We may request to have the order returned to us. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact kathy@maniscalcofineart.com.

CAN I CANCEL MY PRINT (Paper/CANVAS) ORDER? 

Unless your PRINT on paper or canvas order has already gone into production you can cancel it. Please contact kathy@maniscalcofineart.com as soon as possible if you need to cancel your order, there’s a 20% restocking fee that is applied for any order canceled.

HOW LONG DOES IT TAKE TO PROCESS A PRINT REFUND? 

Processing a refund can take up to 7-10 business days.

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, or any other question, please email kathy@maniscalcofineart.com

What is your Policy on Returns/Refunds on PORTRAIT(s) SKETCHES?

Kathy requires a 50% non-refundable deposit to begin the order and the remainder is due just before shipping. If payment is not received, the portrait cannot be shipped.

Due to the nature of her custom work, Kathy takes every precaution to package the sketch properly to ensure it arrives safely. Kathy is obligated to create The Portrait in a professional and craftsman-like manner. If, within ten (10) days after the sale is final, the Purchaser is not satisfied with The Portrait, the purchaser can return The Portrait to the Artist in the same condition as it left the Artist’s studio at the Purchaser’s expense and the final payment will be refunded by 50%.

What is your Policy on Returns/Refunds on ANGEL PLAQUES?

All sales are final.  No returns or cancellations.

NEWSLETTER

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PERSONAL INFORMATION

Your personal information is used only for order fulfillment, newsletters, customer service and will never be shared with third parties except where those third parties purpose is to fulfill said services.

ORDER FULFILLMENT

This site uses third-party payment processor Stripe for processing your order, receiving payment and collecting your order fulfillment information. They collect information like your name, phone number, email and address. Please refer to Stripe.com Privacy policies for more information.

CONTENT OWNERSHIP

Kathy Maniscalco has exclusive intellectual property rights to all photos, images, text and all other material included on this site.

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How can I keep up with your new work?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter SIGN UP Here!

You can also follow Kathy on Facebook: Kathy Maniscalco Art Studio
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This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

Contact Kathy

"Have a question about my art? Need a recommendation? Just want to chat about my work? I'd love to hear from you. Fill out the form below and I'll get back to you.

 

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Send inquiries to: kathymaniscalco@gmail.com