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Frequently Asked Questions
What is your shipping Policy?
You will receive a tracking number from Kathy via email as soon as your order has been shipped.
| Order type | Production Time | Standard Shipping |
| Paper or Canvas (fine art print only) | 5 Bus. Days | 3-7+ Bus days* |
| Portrait Sketch | 1- 2 Weeks | 3-7+ Bus days* |
| Angel Plaque | If Available - if not available a custom order takes 1-2 weeks | 3-7+ Bus days* |
* Business Days are Mon. - Fri. For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.
Note: Orders placed after 10AM MST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
FREE SHIPPING to anywhere in the USA!
*except custom oil portraits as they require special packaging and handling*
CAN I SHIP TO CANADA/INTERNATIONAL ADDRESSES?
At this time I am not shipping to international destinations outside of the United States. If you have a special request, please email kathy@maniscalcofineart.com and I will consider it. Additional charges apply. Items will be shipped USPS Priority International or FedEx, per request.
What is your Policy on Returns/Refunds on PRINTS?
We will provide a no charge replacement or refund for any quality issues on prints made on canvas and paper. We may request to have the order returned to us. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact kathy@maniscalcofineart.com.
CAN I CANCEL MY PRINT (Paper/CANVAS) ORDER?
Unless your PRINT on paper or canvas order has already gone into production you can cancel it. Please contact kathy@maniscalcofineart.com as soon as possible if you need to cancel your order, there’s a 20% restocking fee that is applied for any order canceled.
HOW LONG DOES IT TAKE TO PROCESS A PRINT REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, or any other question, please email kathy@maniscalcofineart.com
What is your Policy on Returns/Refunds on PORTRAIT(s) SKETCHES?
Kathy requires a 50% non-refundable deposit to begin the order and the remainder is due just before shipping. If payment is not received, the portrait cannot be shipped.
Due to the nature of her custom work, Kathy takes every precaution to package the sketch properly to ensure it arrives safely. Kathy is obligated to create The Portrait
in a professional and craftsman-like manner. If, within ten (10)
days after the sale is final, the Purchaser is not satisfied with The
Portrait, the purchaser can return The Portrait to the Artist in the
same condition as it left the Artist’s studio at the Purchaser’s
expense and the final payment will be refunded by 50%.
What is your Policy on Returns/Refunds on ANGEL PLAQUES?
All sales are final. No returns or cancellations.
NEWSLETTER
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PERSONAL INFORMATION
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CONTENT OWNERSHIP
Kathy Maniscalco has exclusive intellectual property rights to all photos, images, text and all other material included on this site.
How can I keep up with your new work?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter SIGN UP Here!
You can also follow Kathy on Facebook: Kathy Maniscalco Art Studio
Trusted Art Seller
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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
Verified Returns & Exchanges
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
Description of Policy from Merchant:
We will provide a no charge replacement or refund for any quality issues on prints made on canvas and paper. We may request to have the order returned to us. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact kathy@maniscalcofineart.com.
Hand Painted Angel Plaques - All sales are final, no returns, cancellations.
Portraits - Due to the nature of her custom work, Kathy takes every precaution to package the sketch properly to ensure it arrives safely. Kathy is obligated to create The Portrait in a professional and craftsman-like manner. If, within ten (10) days after the sale is final, the Purchaser is not satisfied with The Portrait, the purchaser can return The Portrait to the Artist in the same condition as it left the Artist’s studio at the Purchaser’s expense and the final payment will be refunded by 50%.
For more info, see FAQ
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Verified Archival Materials Used
The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.
Description from Merchant:
All materials - canvas, paper, inks, paints, and varnishes are guaranteed archival. Fine Art reproductions are printed on either Moab Entrada or canvas. This award-winning 100% cotton fine art paper helps bring your vision to print through superb ink handling and sharpness. Entrada is an archival acid- and lignin-free paper. https://www.moabpaper.com/entrada-rag/ Canvas is Breathing Color Lyve.
The value exceeds that of just the painting. It's an investment in an Old World Tradition. Hand drawn and painted with Skill & Beauty.
Shop Prints | Order a Portrait Sketch | Contact | About Kathy | Portraits in Oil | Testimonials | Angel Gifts | FAQ | My Sketchbook
MAILING ADDRESS:
Kathy Maniscalco
7 Avenida Vista Grande B7
PMB316
Santa Fe, NM 87508
© COPYRIGHT NOTICE: All images on this site are fully protected under the copyright laws of the United States and may not be reproduced, copied, displayed or otherwise appropriated without the express written consent of the artist, Kathy Maniscalco.
